1. General Questions

2. Shipping Questions

3. Payment Options

4. Warranty Policy

5. Returns & Exchanges

6. Contact Us

Are your items genuine?
Yes, all of our items are guaranteed to be 100% authentic. We encourage our customers to have their items authenticated if there are any doubts.
Are your items brand new?
Yes, all of our items are completely brand new with the original tags.
Do handbags come with dust bags?
Dust bags are ONLY included with Burberry, MCM, and Versace handbags. The remaining brands do NOT come with dust bags. We do our best to provide information about when an item comes with a dust bag in the product description.
Do watches come in gift boxes?
ALL watches come with the branded gift box.
Where are you located and where do the items ship from?
All of our items are in stock and shipped from our warehouse located in Longwood, Florida.
Do you ship outside of the United States?
We offer shipping worldwide, excluding minor territories. North American orders will ship by land while all other orders will ship by air.

 *International customers - Please note that the shipping prices do not include customs or VAT charged by the country you reside in. These costs are the responsibility of the buyer, please contact your local government office to inquire about these charges.
Who do you ship with?
Most orders will be shipped with UPS or USPS depending on your location and which items were purchased. For shipping outside of the United States, we offer FedEx International Economy or DHL Express.
How long does it take for an order to arrive?
We will ship orders on the same business day if purchased before 12 pm (EST), otherwise the orders will be processed for the next business day. Once the order leaves our facility it can take 2-6 business days to reach you. You will receive the tracking information once we have shipped the order. Our shipping department is open Monday through Friday and will be closed on weekends and major holidays. North American orders typically arrive within
1 week while international orders may take up to 4 weeks depending on shipping time and local duties.
What payment methods do you accept?
We accept all major credit cards and PayPal. You can also find the icons for the payment methods that we accept in the footer on any of our website pages.
What is your Warranty Policy?
HandMeTheBag.com is not affiliated or authorized by the brands we carry. All logos and trademarks belong to the respective brand owners and are not owned by HandMeTheBag.com. We offer our own warranty on all of our products in place of the manufacturer's warranty. If you have any questions or concerns regarding the warranty process please feel free to contact us by clicking HERE.
Do watches come with warranty?
Watches sold through HandMeTheBag.com come with a one-year warranty. This warranty covers any mechanical issues that occur within a one-year time frame including dead batteries. The warranty does not include any damage that occurred from everyday wear and tear. The warranty does not cover broken glass on the face, clasps, buckles, damaged links, and scratched or dented watches. Please contact us at support@handmethebag.com for more information or if you need to have your watch serviced.
What is your return policy?
We have a 30-day money back guarantee with free domestic return shipping. Please make sure the tag is still attached and the item is in the same new condition that we sent it. Your order will be refunded within 3-4 business days of delivery back to our fulfillment center. Please Note: If you paid for expedited OR international shipping, we cannot refund those shipping costs.
How do I start the return process?
- Please send an email to support@handmethebag.com to file your return.
- We will email you a return label.
- Please send the item back carefully packaged and stick the return label onto the package.
- Drop the package off to the carrier.
- Please allow 3-4 business days to process the return once we receive it.
- Once the return is approved, a full refund will be issued to the original payment method. All returns must be filed within 30 days of receiving the product. Once the return window closes, we will no longer accept any returns unless we mention otherwise. Please Note: If you paid for expedited shipping, we cannot refund those shipping costs.
Are returns always free?
All items come with a 30-day money back guarantee and free domestic returns.
Do you accept all returns?
All returns to HandMeTheBag.com must be received in the same condition it was sent. All items must be returned in brand new condition with tags attached. If there are any signs of wear, tampering, damage, or the tag is removed, we may not accept the return. The item will be sent back to the customer at the customer's expense. Once the return is approved, a full refund will be issued to the original payment method. Please Note: If you paid for expedited OR international shipping, we cannot refund those shipping costs.